18 May 2026
Online via Zoom
HIS IPC leaders' course - Navigating the minefield: dealing with complaints, litigation and the media
NHSE IPC Education Framework level: This course aligns to Advanced level on the framework
This online course provides training and guidance to IPC leaders on investigating and managing complaints, legal issues and how to respond to media interest.
After attending, delegates will be able to:
- Describe the process for effectively investigating and responding to a complaint.
- Explain the role of the Coroner’s court and what is expected of a witness.
- Understand how to prepare for an appearance in court and how to cope with the process.
- Explain how Duty of Candour applies to IPC.
- Describe IPC risk assessment and how to take a pragmatic approach.
- Explain how HCAI litigation costs are calculated and whether the data is an accurate reflection of the true cost.
- Understand how the media views medical stories, how to deal with interviews and how to avoid pitfalls.
Accreditation will be sought from the Royal College of Pathologists for 6 CPD credits. A Certificate of attendance will be provided after the event for delegates who attend the full day.
“The DIPC Development Day exceeded my expectations and I am sure it will help make me a better DIPC.
I am looking forward to the next Development Day.”