HIS IPC leaders' course - Navigating the minefield: dealing with complaints, litigation and the media
Accreditation will be sought from RCPath for 5 CPD credits
| 09:30 - 09:35 | Welcome and introduction | |
| 09:35 - 10:05 |
Investigating and responding to a complaint |
Nick Deal, Barrister and trainer, Bond Solon Training |
| 10:05 - 10:50 | Workshop Part 1: Preparing for an appearance in court |
Nick Deal, Barrister and trainer, Bond Solon Training |
| 10:50 - 11:10 | Break | |
| 11:10 - 11:40 | Workshop Part 2: Preparing for an appearance in court |
Nick Deal, Barrister and trainer, Bond Solon Training |
| 11:40 - 12:10 | Duty of Candour | Speaker to be announced |
| 12:10 - 13:00 | Lunch | |
| 13:00 - 13:30 | Patient satisfaction with IPC interventions in acute hospitals | Mairead Skally, Royal College of Surgeons in Ireland |
| 13:30 - 14:00 |
Exploring the cost of HCAI litigation |
Speaker to be announced |
| 14:00 - 14:30 |
Taking a pragmatic approach to the management of risk |
Elaine Cloutman-Green, Consultant Clinical Scientist (IPC) University College London |
| 14:30 - 14:45 | Break | |
| 14:45 - 16:15 | Workshop: Dealing with the media | Speaker to be announced |
Please note that the programme is under development and the timings are subject to change